Analyst job in Halifax
About the Role
Reporting to the Manager, Customer Experience, the Customer Experience Analyst will provide a wide range of analytic services to deepen WCB's understanding of the needs, attitudes, opinions, perceptions, and behaviors of our customers, partners, and stakeholders.
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This role is also responsible for triaging and escalated inquiries and requests back to the ITS Department and/or the Business Analyst for further investigation when unresolved incidents or system outages occur outside of their scope of practice.